While working in the hotel industry you can learn so many skills that you couldn’t anywhere else. The same thing happened to me when I started my new job. Hotels teach you how to prioritize one thing over the other, about having a positive attitude, about patience, about the human behaviour and how to be ecstatic regardless of what is going on the back of your head. Here are a few things which I have learned from the late night and early morning challenging shifts. Be Pro-Active: Know your guest before they know you. Proactive means constantly moving forward, looking to the future and making things happen . It is important for a hotelier to understand that the relationship with a guest starts long before the guest shows up at the front desk. The most important aspects for a front desk agent is to listen, care and connect in a way that enhances the relationship with the customer.   For instance, we are expecting a group arrival by 6 in the evening; in this case,